Refund policy

Disclaimer

Turboful is an independent company and is not affiliated with, authorized by, or endorsed by any original equipment manufacturers (OEMs). All brand names, trademarks, and model references are used strictly for identification and reference purposes only.

Products displayed on this website are aftermarket replacement parts unless otherwise clearly stated. They are not manufactured by, sponsored by, or associated with any OEM company. Any references to manufacturers or model numbers are solely to indicate compatibility.

Caterpillar Notice

This product is an aftermarket replacement part. It is not manufactured, authorized, or endorsed by Caterpillar Inc..

Garrett Warranty Notice

Garrett Motion warrants its products to be free from defects in materials and workmanship for a period of 12 months from the original invoice date. Any implied warranties are determined solely at the discretion of Garrett. For complete warranty details, please refer to the manufacturer directly.

Important Buyer Information

Please review the following terms carefully before purchasing:

Local Pickup

  • Local pickup is available.

  • Cash payments only for local pickup orders.

Shipping Policy

  • We will make every effort to combine shipping when possible.

  • We reserve the right to limit combined shipping if items are heavy or fragile.

  • Orders are shipped via UPS Ground or USPS.

  • Shipping costs are calculated based on the packaged weight and include tracking.

  • International shipping is available only through eBay’s Global Shipping Program.

  • Please contact us with any questions prior to purchasing.

OEM Take-Off Units

Some units we sell are OEM “take-offs.” These items are brand new and unused but may not include original retail packaging.

We purchase complete assemblies directly from manufacturers and disassemble them to sell individual components. As a result:

  • Items may show minor paint marks or cosmetic blemishes.

  • Packaging may not be original.

  • All parts are genuine and unused unless otherwise stated.

These cosmetic imperfections do not affect performance or functionality.

Fitment & Part Number Notice

Part numbers provided are for reference purposes only.

The most reliable way to ensure correct fitment is to verify the part number directly from the nameplate on your existing turbocharger. If you are unsure, please send us clear photos of your current unit, and our team will respond within 24 hours to assist you.

Please confirm compatibility before purchasing.

Installation Disclaimer

If you have not previously installed a turbocharger, we strongly recommend professional installation by a qualified technician.

Turboful Inc. is not responsible for damage to the turbocharger, engine, or vehicle resulting from improper installation, misuse, or mechanical error.

Return Policy

  • Returns must be requested prior to sending the item back.

  • Items must be unused and unopened, especially OEM genuine products.

  • Buyers are responsible for return shipping costs.

  • The original shipping cost will be deducted from the refund.

  • Returns may be limited for customers with excessive or repeated return activity.

Please confirm you are ordering the correct item before completing your purchase. If you need assistance, contact us prior to ordering.

Warranty Policy

Our products are warranted to be free from defects in materials and workmanship for 30 days from the date of purchase unless otherwise specified.

This limited warranty does not cover:

  • Impeller wear

  • Shaft burnout

  • Damage during transit

  • Improper installation

  • Misuse or neglect

  • Modifications or field alterations

  • Lack of maintenance

  • Improper storage

  • Accidental damage

  • Any issue outside the seller’s control

Condition Descriptions

Used Item

This item has been previously used. It may show signs of cosmetic wear but remains fully functional and operates as intended. It may be a floor model or customer return. Please review the listing description for full details.

New Item (Without Retail Packaging)

A new, unused item with no operational wear. The original packaging may be missing, opened, or unsealed. In some cases, the item may be a factory second or may have minor cosmetic imperfections. Please review the listing for details.

New Item (No Packaging / Missing Nameplate)

This item is brand new and unused with no signs of operational wear. It does not include original packaging and may be missing the nameplate. These factors do not affect performance or functionality in any way.